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Is this software reliable, secure, and confidential?

You’ll never lose important data.
All data is backed up daily, written to multiple disks instantly, and stored in multiple locations. You could say our backups have backups. Files that our customers upload are stored on servers that use modern techniques to remove bottlenecks and points of failure.

Your data won’t be compromised.
Our state-of-the-art servers are protected by biometric locks and round-the-clock interior and exterior surveillance monitoring. Data center access is limited to only authorized personnel. 24/7/365 onsite staff provides additional protection against unauthorized entry and security breaches.

Our infrastructure is secure.
Our software and infrastructure is updated regularly with the latest security patches. The traffic on our network flows behind an enterprise-class firewall to keep it guarded from people with malicious intent.

You’ll always have access to your data.
Our servers—from the power supply to the internet connection to the air purifying system—operate at full redundancy. If one system goes bad a backup system immediately kicks in. Our systems are engineered to stay up even if multiple servers fail.

Your billing information is safe and secure.
Your billing information is always protected. All credit card transactions are processed using secure encryption—the same level of encryption used by reputable e-commerce companies and online banks. Credit card data is stored on a PCI-Compliant network.

Any further questions?
Submit a support request if you have additional security questions and we’ll get back to you as quickly as we can. We may not be able to provide specific details since they might compromise our security set-up, but we’ll answer what we can.
If you have a specific concern about the security of our services please write to security@37signals.com. Use our public key for sensitive communications.

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